Refund policy

 

Last Updated:  23 Oct 2024

At  QADRI SPORTS COMPANY  we strive to provide high-quality products and excellent service to our customers. If you are not entirely satisfied with your purchase, we’re here to help. Please review the terms of our refund and return policy below.

1. Returns

You have 15 days to return an item from the date you received it. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging with all tags and labels attached.
  • Proof of purchase or receipt must be provided with the return.

Non-Returnable Items

Certain items are exempt from being returned, including:

  • Custom or personalized products
  •  personal  Embroidery
  • Final sale or clearance items
  •  

Please check the specific product listing for information on whether it is returnable.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 15 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before the refund is posted.
  3. If you’ve done this and still have not received your refund, please contact us at  QADRI SPORTS COMPANY

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at  Contact   and send your item to:  Main bazar Ugokii,51050 Sialkot 

4. Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defect or error on our part.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Custom and Personalized Items

Please note that custom-sized or personalized products are non-refundable unless they arrive damaged or defective. We encourage you to review all specifications carefully before placing a custom order.

6. Contact Us

If you have any questions regarding our refund policy, please contact us  contact